At fauxbloomly, we strive to ensure that your experience with our premium artificial flora, faux greenery, and decorative vases is entirely seamless. This Return & Refund Policy outlines your consumer rights in accordance with European Union and United Kingdom consumer protection laws, as well as our operational procedures regarding shipments, returns, and order resolution.

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1. Right of Withdrawal (14-Day Cooling-Off Period)

Under the European Union Consumer Rights Directive (2011/83/EU) and the UK Consumer Rights Act 2015 / Consumer Contracts Regulations 2013, customers residing within the European Economic Area (EEA) and the United Kingdom possess the statutory Right of Withdrawal.

Standard Withdrawal Period: You have the right to withdraw from your purchase agreement without giving any reason within 14 calendar days from the date on which you (or a designated third party other than the carrier) physical acquire possession of the goods.
Notification: To exercise your right of withdrawal, you must inform us of your decision by sending an explicit written notification via email to point@fauxbloomly.com prior to the expiration of the 14-day period.
Condition of Returned Items: Items must be returned in their original condition, unused, unaltered, and with all original packaging, protective elements, and tags intact.
Return Shipping Responsibility: Unless the product is proven defective or incorrect upon receipt, the customer is responsible for covering the direct costs of returning the goods to our return center.

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2. Damaged, Defective, or Incorrect Items

We take great care in inspecting and packaging our artificial floral arrangements and vases. However, if an item arrives damaged, defective, or incorrect, you do not need to ship the damaged item back.

Reporting Procedure: Please notify customer care at point@fauxbloomly.com as soon as possible after delivery, providing clear photographic evidence of the damaged or defective product, along with your order details and photos of the exterior shipping container.
Resolution Options: Upon evaluation and confirmation of the evidence provided, fauxbloomly will arrange either a full refund or a replacement dispatch at no additional cost to you.
Exemption from Physical Return: Damaged or defective items do not need to be physically returned once photographic proof is submitted and verified.

Transit Delays: Estimated transit timeframes are based on standard logistics operator metrics. If your shipment exceeds the expected delivery window, please reach out to point@fauxbloomly.com.
Carrier Investigation Procedure: Upon receipt of a non-delivery report, fauxbloomly will immediately open a formal trace investigation with the carrier (DHL, FedEx, or UPS).
Outcome & Resolution: Following the formal conclusion and report from the carrier regarding the parcel’s status (such as verified carrier loss or documented non-delivery), fauxbloomly will issue a full monetary refund to your original payment method or arrange a replacement dispatch.

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4. Return Instructions & Shipping Address

If you are returning goods pursuant to your statutory Right of Withdrawal, please follow these instructions:

1. Contact point@fauxbloomly.com to initiate your return request and receive return instructions.
2. Ensure all items are wrapped securely in appropriate packaging to prevent breakage during international transit, particularly for fragile ceramic or glass vases.
3. Dispatch the return package to our designated returns facility:

fauxbloomly Returns Centre
3906 82 Ave
Leduc, AB T9E 8M4
Canada

Tracking Requirement: We recommend utilizing a trackable shipping service or purchasing postal insurance. fauxbloomly cannot finalize refunds for returned items that are lost or damaged during return transit without verifiable postal tracking proof.

Accepted Payment Methods: Refunds are strictly issued back to the original method of payment used during purchase. Supported payment methods include:
Credit and Debit Cards: Visa, Mastercard, American Express
Digital Wallets: Apple Pay, Google Pay
Processing Timeframe: Approved refunds will be credited to your original payment account within 14 calendar days of item receipt or verification. The time required for the credit to post to your statement depends on your card issuer or banking institution.

Brand Name: fauxbloomly
Official Website: www.fauxbloomly.com
Customer Support Email: point@fauxbloomly.com
Return Address: 3906 82 Ave, Leduc, AB T9E 8M4, Canada

Standard Withdrawal Period: You have the right to withdraw from your purchase agreement without giving any reason within 14 calendar days from the date on which you (or a designated third party other than the carrier) physically acquire possession of the goods.
Notification: To exercise your right of withdrawal, you must inform us of your decision by sending an explicit written notification via email to point@fauxbloomly.com prior to the expiration of the 14-day period.
Condition of Returned Items: Items must be returned in their original condition, unused, unaltered, and with all original packaging, protective elements, and tags intact.
Return Shipping Responsibility: Unless the product is proven defective or incorrect upon receipt, the customer is responsible for covering the direct costs of returning the goods to our return center.

Reporting Procedure: Please notify customer care at point@fauxbloomly.com as soon as possible after delivery, providing clear photographic evidence of the damaged or defective product, along with your order details and photos of the exterior shipping container.
Resolution Options: Upon evaluation and confirmation of the evidence provided, fauxbloomly will arrange either a full refund or a replacement dispatch at no additional cost to you.
Exemption from Physical Return: Damaged or defective items do not need to be physically returned once photographic proof is submitted and verified.

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3. Order Delivery, Transit Delays & Carrier Investigations

All European orders are dispatched using tracked expedited service levels provided by leading global logistics providers, including DHL Priority, FedEx Priority, and UPS Priority.

Transit Delays: Estimated transit timeframes are based on standard logistics operator metrics. If your shipment exceeds the expected delivery window, please reach out to point@fauxbloomly.com.
Carrier Investigation Procedure: Upon receipt of a non-delivery report, fauxbloomly will immediately open a formal trace investigation with the carrier (DHL, FedEx, or UPS).
Outcome & Resolution: Following the formal conclusion and report from the carrier regarding the parcel’s status (such as verified carrier loss or documented non-delivery), fauxbloomly will issue a full monetary refund to your original payment method or arrange a replacement dispatch.

Tracking Requirement: We recommend utilizing a trackable shipping service or purchasing postal insurance. fauxbloomly cannot finalize refunds for returned items that are lost or damaged during return transit without verifiable postal tracking proof.

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5. Refund Processing & Payment Methods

Once a return is received and inspected at our return center, or once photographic proof of a damaged item is verified, your refund will be processed promptly.

Accepted Payment Methods: Refunds are strictly issued back to the original method of payment used during purchase. Supported payment methods include:
Credit and Debit Cards: Visa, Mastercard, American Express
Digital Wallets: Apple Pay, Google Pay

Processing Timeframe: Approved refunds will be credited to your original payment account within 14 calendar days of item receipt or verification. The time required for the credit to post to your statement depends on your card issuer or banking institution.

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6. Contact Information

For any inquiries regarding order status, returns, or refund processing, please contact us at:

Brand Name: fauxbloomly
Official Website: www.fauxbloomly.com
Customer Support Email: point@fauxbloomly.com
Return Address: 3906 82 Ave, Leduc, AB T9E 8M4, Canada